Enterprise CRM Transformation
Led Salesforce implementation for a mid-size organisation, replacing fragmented systems with a unified customer view.
The Challenge
Multiple disconnected systems meant no single source of truth for customer data. Sales team spent hours on manual data entry.
The Outcome
Unified platform reduced admin time by 60%. Sales pipeline visibility improved dramatically. Team could finally trust their numbers.
What Was Delivered
Key deliverables
Full Salesforce implementation and configuration
Data migration from 3 legacy systems
Custom workflow automation
Team training and adoption programme
Approach
How I work
Every project starts with understanding the real problem—not just the symptoms. I scope for impact, build for performance, and document for handoff. The goal is always sustainable change, not quick fixes that create technical debt.
Facing a similar challenge?
I'd be happy to discuss your situation and explore whether I can help.